A couple of months ago, I had a situation that brought home to me the need for boundaries.
A homeopathic client of mine who had not visited for over 5 months suddenly SMSed me asking for an appointment (I work only by appointment). I was very busy that week and gave her an appointment for the following week – Wednesday at 11am.
Unfortunately, I fell sick and SMSed her to postpone the Wednesday appointment. She replied that she needed treatment soon. So I referred her to another homeopath. Unfortunately the other homeopath was also very busy and could not take any new clients for another 2 weeks.
So I SMSed my client and offered her an appointment on Thursday at 9.30am even though I was not feeling completely well. I also informed her to come punctually as I had other appointments after hers. She agreed to the appointment date and time.
On Thursday morning, it was raining. I was feeling very very tired but pushed myself to get up and get ready for the appointment. I was at my office by 9.00am. The client did not turn up at 9.30am. I thought she might be delayed due to the rain and decided to wait for a while.
I SMSed and called her around 9.45am but no reply. At 10am (half-an-hour after appointment time) she SMSed me back saying it was raining and asking if I could see her an hour later. I was feeling quite annoyed.
I calmed myself and replied to her that I would have appreciated her contacting me BEFORE the appointment time if she needed to change it. I also wrote that I was really sorry but I could not work this way.
She never replied – not even a sorry – perhaps she was embarrassed, perhaps she was angry. Anyway she never replied. I must admit this left a sour taste in my mouth.
I was still feeling somewhat annoyed. I could have continued feeling upset but I decided to use this as a “learning moment”. I started by asking myself some thinking questions.
First I asked myself what was my part in this, in what way had I contributed to this situation?
The answer came loud and clear – there were a couple of times in the past when this client turned up late for appointments and apologised. I let it go and accommodated her. Also I did not charge her for the time I had lost by her impunctuality. I also realized that I had bent over backwards to help her out, and she probably mistook that as my weakness.
Secondly, I asked myself why had I accommodated her in the past. I realized that I wanted to be “nice” and to be “liked”. Also I wanted to “help” her as much as possible. Now I understand that while these were good intentions, the way I went about it was ineffective.
Thirdly, I asked myself what could I have done differently. The very first time she came late, I could have highlighted to her that I would accommodate her for that time only and if it happened in future, I would charge for “lost” time. I could have told her clearly that cancellation of appointment must be done at least 12 hours before appointment time (or something like that).
When she came late the second time, I could have been very clear that this is not acceptable.
When she made the Thursday appointment with me, while I did tell her to come punctually, I could have also highlighted that lost time will be chargeable. I could have called her and made this very clear.
Having thought about it now and knowing that I could have done things differently, I have learned from this and will be setting clear boundaries with clients from now on.
One of the main reasons we get stressed is due to lack of boundaries. When we do not draw clear boundaries in our relationships, people start taking us for granted. We feel annoyed and upset inside but continue as usual perhaps because we want to be nice, not rock the boat, etc.
People continue to take us for granted and we keep getting annoyed and stressed, and explode one day. The other person does not understand why we are upset because we had accepted the situation previously. This happens a lot within the family but can happen at work too.
Think about it. What areas of your life are you not drawing boundaries in? When people treat you in ways that are unacceptable to you, what do you do – keep quiet, tolerate it, hope that the other person will somehow change, that they will somehow know what you feel? Unless you speak up and set clear boundaries, the other person is not going to miraculously change.
If you need help with setting boundaries, be able to say “NO” and stop being a doormat for others, take the Bach Flower Remedy Centaury. For directions on use, please sign up on the right and get my free ebook.
Till the next post, keep learning and growing.
Vimala